Shipping & Returns
We endeavour to have all orders shipped as quickly as possible, usually within 3 business days of receipt of payment, although this may vary depending on peak times or events such as public holidays. All orders will be shipped in the order that we receive them, however, please contact us if you have an urgent order and we will do our best to accommodate your requirements.
Cancellation cannot be accepted after dispatch.
If an ordered item is unavailable, we will offer a back order, refund or credit.
All website prices are in AUD.
Actual colours may vary slightly from the photos on this website.
Postage within Australia
We offer FREE standard shipping on all Australian orders over $65 and under 500 grams.
We use trackable AUSTRALIA POST BAGS – allow a max of 10 working days for delivery.
You will be sent a tracking number via email once the order has been lodged with Australia Post.
Postage will be calculated, based on the items in the cart at checkout.
All international orders are posted using Australia Post Standard International Post service. This includes a unique code so that you can track your parcel along it’s journey.
We post to most international countries and all postage costs will be calculated at checkout. Please contact us if your country is not listed in the checkout.
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are the sole responsibility of the customer.
Glitter Haven cannot be held responsible for lost or damaged items.
All prices are in AUD.
We must be notified of order discrepancies or defective goods within 48 hours of receipt of goods. Glitter Haven may ask for photographic evidence or return of the defective items. Returns authorised by Glitter Haven must be in original condition, accompanied with a photocopy of the original invoice and must be received by us within 14 days of original date of invoice. The freight cost of returned goods must be paid by the customer and a refund/credit is at the discretion of Glitter Haven. Returns are not accepted for change of mind.