Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.glitterhaven.com.au (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies and similar technologies that help operate our website, analyse traffic, remember your preferences, and deliver relevant advertising. You can control or disable cookies through your browser settings.

  • Log files that track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Provide customer support

  • Send marketing emails or updates where you have opted in (you can unsubscribe at any time using the link in our emails)

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

We use the Device Information to help screen for potential risk and fraud (in particular your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how customers browse and interact with the Site, and assessing the success of marketing and advertising campaigns).

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Some of our service providers may store or process personal information overseas, including in the United States and Canada. By using our Site, you acknowledge that your information may be transferred to these locations.

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or otherwise protect our rights.

Behavioural advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous

You can also opt out of some services via the Digital Advertising Alliance: https://optout.aboutads.info/

Your privacy rights

Under Australian privacy law, you may request access to the personal information we hold about you and ask us to correct or update it at any time.

If you have a privacy concern or complaint, please contact us using the details below and we will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au

Data retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete this information, unless we are required to retain it for legal or accounting purposes.

If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the relevant authorities as required by law.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@glitterhaven.com.au or by mail at:

GLITTER HAVEN PTY LTD (ABN: 94 653 172 411)
PO Box 272
Coomera, QLD 4209
Australia