Help Center

We use Australia Post or Sendle for all our orders, so delivery costs will vary depending on which shipping option you choose and the size of the order. Shipping prices will be calculated at checkout before payment.

We offer FREE shipping on all Australian orders of $75+ (excludes some bulk items).

For further details, please visit Glitter Haven Terms & Conditions

Sendle is a road delivery courier service. Same-city deliveries may arrive overnight and deliveries to nearby cities within 2-3 days. 

As Sendle is a road courier, deliveries across great distances or to remote locations may take up to 10 days.

Sendle does not currently offer an express or guaranteed overnight delivery service.

We endeavour to have all orders shipped same or next day of receipt of payment. Some orders may take up to 2 business days, although this may vary depending on peak times or events such as public holidays. 

All orders will be shipped in the order that we receive them. Please contact us if you have an urgent order and we will do our best to accommodate your requirements.

All orders, unless specified in the checkout come with tracking, however once the parcel is lodged with Australia Post/Sendle we have no control over the amount of time it takes to get to you.

On lodging your parcel, we will send you a tracking link.

You can calculate delivery time to your area here:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

https://app.sendle.com/pricing#delivery-estimates

All orders will be shipped in the order that we receive them, however, please contact us if you have an urgent order and we will do our best to accommodate your requirements.

We can be contacted at enquiries@glitterhaven.com.au

You will be sent a tracking number via email once the order has been lodged with Australia Post. Alternatively, you can login to your Glitter Haven account to view your tracking status.

Please allow up to 6 business days for Parcel Post and 1-2 business days for Express Post parcels to be delivered.

Once your parcel leaves us, it is up to Australia Post to fulfil their delivery guarantee.

We post to most international countries and all postage costs will be calculated at checkout. Please contact us if your country is not listed in the checkout.

Our store is online only, so at this time we do not offer a pickup service or a showroom.

Please email us at enquiries@glitterhaven.com.au with a description of the issue.

Please include screenshots of any errors that you may be experiencing, as well as all of the products you want to order, your preferred shipping option (standard or express), and shipping address.

Yes! 

We do offer wholesale accounts and are always looking to partner with quality stockists. 

Please see the following links for further details: 

https://glitterhaven.com.au/pages/become-a-wholesale-customer

https://glitterhaven.com.au/pages/become-a-glitter-haven-distributor

With the exception of a few remaining old glitters, our entire range is Cosmetic Grade. 

To be sure your chosen glitter is cosmetic grade, you can shop by category:

https://glitterhaven.com.au/collections/cosmetic-grade-glitter

Cosmetic grade glitter is safe for the skin due to its cut and the pigments used, although no loose glitter is recommended for use around the eyes. Rather, it is best to mix with a cosmetic grade gel such as Glitter Haven’s GLITTER FIX to hold in place.

https://glitterhaven.com.au/collections/cosmetic-glitter-adhesive/products/glitter-fix

While we are continually working to restock our range, there may be times that items become out of stock. Most are restocked within a month, but please email us on enquiries@glitterhaven.com.au as it may have arrived and not been added to the website yet.

We always do our best to provide our customers with helpful information, however due to the huge number of variables involved in projects, we may not be able to suggest an amount of glitter for a particular project.

Our EnviroGlitter range is 100% biodegradable, cruelty free and vegan! Which means it’s better for the planet whilst also being smooth and soft on your skin.

The ever increasing range features the same high-quality, precision-cut sparkly glitter that you’ve come to expect from a Glitter Haven Glitter, without any of the environmental guilt of that surrounds PET glitter!

Enviro Glitter is a cosmetic grade glitter that is based on a biodegradable film made from sustainably sourced, renewable and responsibly managed plantations of primarily eucalyptus trees.

https://glitterhaven.com.au/collections/biodegradable-glitter

Here are the Environmental Credentials:

Meets the Australian Industrial Chemicals (Notification & Assessment) Act 1998 and Cosmetic Standards 2007.

Is biodegradable in both soil and sea water.

Suitable for vegetarians and vegans

Contains no CMR (carcinogenic, metagenic or toxic ingredients).

Enviro glitter meets the requirements of EN13432 and ASTM D6400

Does not contain parabens, phthalates or phosphonates