Help Center

Domestic orders within Australia, may choose between Parcel Post and Express Post. Both options include tracking.

FREE shipping for domestic orders $75+ is also available via Sendle (excludes bulk items). This also includes tracking.

All tracking numbers will be emailed to you once your order is shipped.

For further details, please visit our Shipping Policy.

We post to most international countries. 

International shipping prices are displayed at the checkout and are in AUD and include tracking. Any import duties and taxes are the responsibility of the purchaser.

All tracking numbers will be emailed to you once your order is shipped.

Please contact us if your country is not listed in the checkout.

Orders received by 12pm on business days will be shipped that day wherever possible. Orders placed after this time will be shipped on the next business day.

Processing times may be delayed during peak or sale periods, and public holidays. We will advise of such delays via our website and social media channels.

Shipping times

- Parcel Post (Australia) – up to 6 business days

- Express Post (Australia) – between 1 and 2 business days

- Sendle (Australia – Road Courier) – up to 10 business days

- International – 5+ business days

All shipping times frames are an estimate only and cannot be guaranteed.

Once shipped, we are no longer responsible for the parcel. We are also not responsible for lost or damaged parcels, or delivery timeframes.

If you are concerned about the delivery of your parcel, please contact us as we are more than happy to open an enquiry with the transporter on your behalf.

All orders will be shipped in the order that we receive them, however, please contact us if you have an urgent order and we will do our best to accommodate your requirements.

We can be contacted at enquiries@glitterhaven.com.au

You will be sent a tracking number via email once the order has been lodged with Australia Post. Alternatively, you can login to your Glitter Haven account to view your tracking status.

Please allow up to 6 business days for Parcel Post and 1-2 business days for Express Post parcels to be delivered.

Once your parcel leaves us, it is up to Australia Post to fulfill their delivery guarantee.

For further information, please refer to our Shipping Policy.

We are an online store and do not currently have a pickup service or showroom available. 

Subscription fees are payable monthly, and your subscription will automatically renew at the same time each month using the payment details provided to us, until the subscription is cancelled.

The subscription rates are posted on our website and in your account and we may vary these from time to time. If you change your subscription package in the future, the change in the subscription payment amount will take effect at the next billing cycle.

Your subscription box will be sent to you on the next business day following a successful payment.

Processing times may be delayed during peak or sale periods, and public holidays. We will advise of such delays via our website and social media channels.

You may cancel your subscription at any time, for any reason. Upon cancellation of a subscription you will continue to receive the subscription benefit until the end of the current billing cycle, and no future payments will be taken.

You can cancel your subscription at any time by using the "Cancel" option in your "Account Settings" page, or by emailing us at info@glitterhaven.com.au">info@glitterhaven.com.au. No further subscription fees will be billed, and no refund will be made of any subscription fees already billed and paid.

For further information, please refer to our Subscription Policy.

Please email us at enquiries@glitterhaven.com.au with a description of the issue.

Please include screenshots of any errors that you may be experiencing, as well as all of the products you want to order, your preferred shipping option (standard or express), and shipping address.

With the exception of a few remaining old glitters, our entire range is Cosmetic Grade. 

To be sure your chosen glitter is cosmetic grade, you can shop by category:

https://glitterhaven.com.au/collections/cosmetic-grade-glitter

Cosmetic grade glitter is safe for the skin due to its cut and the pigments used, although no loose glitter is recommended for use around the eyes. Rather, it is best to mix with a cosmetic grade gel such as Glitter Haven’s GLITTER FIX to hold in place.

https://glitterhaven.com.au/collections/cosmetic-glitter-adhesive/products/glitter-fix

Yes we do offer both!

All bulk prices and quantities are listed on our website on the product pages.

Wholesale orders are available on request. Please email us at enquiries@glitterhaven.com.au

While we are continually working to restock our range, there may be times that items become out of stock. Most are restocked within a month, but please email us on enquiries@glitterhaven.com.au as it may have arrived and not been added to the website yet.

We always do our best to provide our customers with helpful information, however due to the huge number of variables involved in projects, we may not be able to suggest an amount of glitter for a particular project.

Our EnviroGlitter range is 100% biodegradable, cruelty free and vegan! Which means it’s better for the planet whilst also being smooth and soft on your skin.

The ever increasing range features the same high-quality, precision-cut sparkly glitter that you’ve come to expect from a Glitter Haven Glitter, without any of the environmental guilt of that surrounds PET glitter!

Enviro Glitter is a cosmetic grade glitter that is based on a biodegradable film made from sustainably sourced, renewable and responsibly managed plantations of primarily eucalyptus trees.

https://glitterhaven.com.au/collections/biodegradable-glitter

Here are the Environmental Credentials:

Meets the Australian Industrial Chemicals (Notification & Assessment) Act 1998 and Cosmetic Standards 2007.

Is biodegradable in both soil and sea water.

Suitable for vegetarians and vegans

Contains no CMR (carcinogenic, metagenic or toxic ingredients).

Enviro glitter meets the requirements of EN13432 and ASTM D6400

Does not contain parabens, phthalates or phosphonates

We are looking for quality local and international stockists to partner with on a long term basis.

When you work with us, you know you are in good hands. Glitter Haven has a long and successful trading history, both locally and worldwide, our products and packaging are of premium quality, along with our exceptional customer service and support.

Successful applicants enjoy:

• exclusive discounted pricing to our entire glitter range
• generous profit margins
• referrals from us
• social media recognition on our pages
• professional and exclusive retail packaging
• a listing on our website
• exclusive access to our private stockist group
• access to our professional resources to help grow your business
• friendly and knowledgeable customer support

To apply, please visit our Stockist Application page.

Please refer to our Returns Policy for all related questions.

Yes, we offer both!

Bulk quantities and pricing are listed on the product pages and can simply be added to your cart.

Wholesale orders are available on request. Please refer to our Wholesale Orders Page for further details.